Terms of service

1. Exchanges

Exchanges may be available for eligible products, subject to stock availability. Please contact our support team within 7 days of delivery to request an exchange.

If the requested size or item is unavailable, we will discuss the available alternatives or refund options with you, as applicable.

2. Order Cancellations

Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return policy will apply.

3. Damaged or Incorrect Products

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery where possible, with your order number and supporting photographs.

This shorter reporting request does not limit any rights you may have under applicable law.